Renewing externally prescribed medications

[Keywords: gray arrow can't refill meds prescribed external specialist]

Summary:

Sometimes the arrow for renewing a medication is grayed out.  This may be because the medication was originally prescribed outside of athenaOne, such as by a specialist.  Or, it may be for no apparent reason.  Regardless, the solution:

Click on the medication in the med list and enter a Start Date.  The arrow to accelerate the med to the right, from the med list to the A&P (or Order Group), should become active so you can renew it.

This will not work in all cases, such as when a medication has become obsolete, but should work most of the time.  It is a much better solution that re-prescribing the medication from scratch and deleting the old one!

Details:

The video below gives some background on the problem, how to work around it, and what to be careful of:

 Video:  Renewing externally prescribed medications (3 minutes)